Customer complaints · quality disputes · KYC and payment escalations
| Ticket | Subject | Category | Raised by | Priority | SLA | Updated | Status | Action |
|---|---|---|---|---|---|---|---|---|
| TKT-2026-0421 | Higher than reported broken % in Nonpareil delivery | Quality issue | Haldiram Foods Intl. Pvt Ltd Buyer · WhatsApp | High | 05 May, 03:14 pm | 06 May, 04:32 pm | In progress | Open → |
| TKT-2026-0422 | UPI advance not reflecting against Gurbandi PO | Payment dispute | Anand Sweet Mart Buyer · WhatsApp | Medium | 04 May, 12:45 pm | 05 May, 10:05 am | Awaiting customer | Open → |
| TKT-2026-0423 | Credit note correction — INV/SUR/2526/2201 GST split | GST / invoice | Reliance Retail Ltd Buyer · Email | Medium | 04 May, 02:20 pm | 04 May, 05:50 pm | Resolved | Open → |
| TKT-2026-0424 | FSSAI licence upload rejected — Himalayan Harvests Co-op | KYC / onboarding | Himalayan Harvests Co-op Vendor · In-app | Low | 07 May, 07:25 am | 06 May, 07:25 am | Open | Open → |
| TKT-2026-0425 | Damaged outer carton on Mamra advance sample | Damaged shipment | Bikanervala Foods Buyer · WhatsApp | High | 07 May, 10:48 am | 07 May, 06:48 am | Open | Open → |
| TKT-2026-0426 | Container delay at Kandla — customs hold | Logistics delay | Spice Trail Exports Buyer · Phone | Urgent | Breached | 06 May, 07:15 pm | In progress | Open → |
| TKT-2026-0427 | Short weight 18 kg on Reliance California-Supreme delivery | Short delivery | Reliance Retail Ltd Buyer · Email | High | 03 May, 07:00 am | 03 May, 11:22 am | Resolved | Open → |
| TKT-2026-0428 | Vendor app crashes when uploading lab reports >5 MB | App / technical | Kashmir Valley Growers FPO Vendor · In-app | Low | 30 Apr, 09:30 am | 01 May, 02:00 pm | Closed | Open → |