TKT-2026-0426 · Container delay at Kandla — customs hold
Raised by Spice Trail Exports via Phone
Conversation
In progress
R. Menon · Spice Trail· Buyer05 May, 05:10 am
Our buyer in Dubai needs the container by 12 May. Tracking shows still at Kandla customs since 04 May evening. What is the delay?
Devang T. (Logistics)· Support05 May, 08:00 am
Sir checking with CHA. There was a random examination flag on the consignment. Will share update by 14:00.
Devang T. (Logistics)· Support05 May, 03:40 pm
Examination cleared. Awaiting LEO (Let Export Order). Realistic vessel cut-off is 09 May — that still meets your 12 May arrival window, just.
Ops manager· Internal06 May, 07:00 am
(Internal) SLA breached — first response was within 3 hrs but customer expectation was sooner. Apply ₹15,000 demurrage waiver as goodwill.
Devang T. (Logistics)· Support06 May, 07:15 pm
LEO received. Container moves to vessel tomorrow. We are absorbing demurrage of ₹15,000 — reflected in your account ledger. Thank you for your patience.
Activity & SLA
Ticket created
05 May, 05:10 am · Assigned to Devang T. (Logistics)
First-response SLA breached
05 May, 07:10 am · Escalated to Ops manager · goodwill credit applied