Returns & Replacements

RMA workflow — raise from a delivered order, track until refunded or replaced

Status

RMA/2026/0001

Quality below grade · Replacement

Order PO/HDR/2026/00231 · Haldiram Foods Intl. Pvt Ltd ← Pacific Almond Importers

Inspection

Quantity

500 kg

Refund / value

—

Raised

09 May, 11:20 am

Broken kernel % observed at 4.1% on incoming QC vs <2% promised for AAA. 500 kg of the 5,000 kg lot affected.

RMA/2026/0002

Packaging defect · Credit note

Order PO/BIK/2026/00118 · Bikanervala Foods ← Pars Dry Fruits

Approved

Quantity

60 kg

Refund / value

₹1,37,700

Raised

08 May, 03:00 pm

Two 10-kg vacuum packs split in transit; not a quality issue but unsellable. Requesting credit note for 60 kg.