TKT-2026-0428 · Vendor app crashes when uploading lab reports >5 MB

Raised by Kashmir Valley Growers FPO via In-app

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Closed
Bilal Wani · KVG FPO· Vendor29 Apr, 09:30 am
App crashes every time I try to upload lab PDF for batch BTC-2025-3033. File is ~6 MB. Android phone.
Tech support · L2· Support29 Apr, 11:10 am
Reproduced. We're rolling out a chunked-upload fix in v2.18.0 (release tomorrow). Meanwhile, please compress the PDF before uploading — should bring it under 5 MB.
Bilal Wani · KVG FPO· Vendor01 May, 01:45 pm
Updated to 2.18, working now. Thanks.
Tech support · L2· Support01 May, 02:00 pm
Glad to hear. Closing the ticket. Please rate your experience.

Activity & SLA

  1. Ticket created
    29 Apr, 09:30 am · Assigned to Tech support · L2
  2. First response within SLA
    30 Apr, 09:30 am · Target: 30 Apr, 09:30 am
  3. Resolution
    01 May, 02:00 pm · Closed · CSAT: Happy